Perfect coffee requires precision - time, temperature and coffee-to-water ratio must be carefully balanced to ensure the delivery of nuanced aromas and flavors. The OXO Good Grips Pour-Over Coffee Maker allows you to enjoy the perks of delicious, pour-over coffee with ease. All you have to do is add ground coffee and hot water and the Coffee Maker takes care of the rest.The OXO Better Guarantee: If you experience an issue with your OXO product, get in touch with us for a repair or replacement. We’re grateful for the opportunity to learn from your experience, and we’ll make it better.